Firefox Community Forum

I saw a very confident by a 'support volunteer' that the interface contains controls to delete traces.

Show me in the in interface where these files can be deleted:

C:\Users\User\AppData\Local\Mozilla\Firefox\Profiles\0NB2KS6j.Profile 1\cache2\entries

C:\Users\User\AppData\Local\Mozilla\Firefox\Profiles\0NB2KS6j.Profile 1\safebrowsing

Some very bold claims that I don't see backed up by anything having to do with reality.

After clearing my cache, I got logged out of all of my accounts, and I can no longer sign into Google. When I enter my username it gives me a message that says “Couldn’t sign you in: this browser may not be secure. Try using a different browser.” I was able to log in using Chrome so it’s definitely not a device issue. I already tried clearing my cookies and cache again, and disabling all of my browser extensions, but I’m still getting the same message. Any help is appreciated!

Editing to add, I'm using Windows 11 and Firefox version 153.0

Hello Mozilla Support,

I once had a Firefox Sync account under the email [redacted] @outlook.com that I no longer can get into because of the loss of the MFA device and the recovery codes. I now use a different Firefox account under [redacted] @outlook.com. However, I did have a yearly subscription to Mozilla VPN tied to the old account that I need canceled ASAP. Are you all able to go in and cancel it for me?

Thank you, Collyn Mosquito

It seems I can no longer set a link to open in same tab. There is a Government webskite that won't let me open a link in a new tab and I can no longer find a way to stop a link being opened in a new tab

Check https://piunikaweb.com/2026/08/14/firefox-x-images-videos-not-loading/ for details, but basically xTwitter/Melon messed again with their latest update.

Any word from those in the know yet? Having to use different browsers to see multi-pic posts is really annoying.

Immediately after I downloaded the latest update 153.0.1 for Firefox on the Mac, I noticed an issue with the Clear Recent History request. Whenever I select Clear Recent History (under History in the top bar menu), the popup box that opens always shows it is "calculating" the data, even if I only visited one website and closed it (or left it open). If the Clear button is active, I will click it and the box closes, but I never know if the history was cleared.

However, many times, the Clear button is grayed out while the "calculating" is in progress, and it freezes up the popup box. I cannot close it or click on any other part of the screen. It appears to freeze (crash) Firefox. My only option then is to quit Firefox and reopen it. When I do, the popup box is gone. But I still have no confirmation that the history has been deleted. But after visiting one or more websites that I want cleared of history (news sites, etc) the issue reappears again as soon as I select Clear Recent History.

I have a whitelist of many sites that I allow to store cookies and site data. But for all other sites, I routinely clear my history when I am done viewing them. This issue has never happened before, so I'm wondering if it is a bug in the latest 153.0.1 update. Before I downloaded the latest Firefox update, I checked to make sure it was compatible with my current version of Ventura 13.7.8 on a MBP 2022. And the clear history issue never appeared when I was on Firefox 152.0.6.

Attached is a screenshot of what the Clear Recent History popup looks like when "calculating"...

Recently I had to install a new windows, and I signed in to my Firefox account and found all the data from the previous windows including the open tabs, I could find them from "Tabs from other devices".

But now can't find them any more, although that device name is still there in my account page, under " connected services", please advise.

after the new version of firefox update my home page which i have always had Newsmax.com does not load says problem loading page i have tried several times and it will not load. it works in Google chrome so why not in Firefox

Hi, I need help retrieving my Saved passwords, Bookmarks and History. I have recently changed my mobile phone and Laptop. I've logged in on both items. I can't find my password, its clean. I can only see the visited sites that were on my new mobile, but nothing from my old laptop even after login and Sync

Mac Mini Pro M4, MacOs 26.6.1, Firefox 153.0.4 When I click on a "mailto" link I get a pop up that says select an app for mailto. In this popup, Firefox shows as the suggested app. I click on it and I get a message that says This Can Be Changed in Firefox Settings. When i select Firefox in this popup nothing happens. When I look at the mailto setting in Firefox it clearly says Firefox. Help. Thanks, Pete D.

sorry please to contact you in this time,because i have a problems on my pc about camera doesn't work and the ask me to download it on Firefox but i made research but i didn't get the result could you help me about

HI All Recently purchased a laptop and want to have FF sync with my desk top. I am signed in to both devices with the same account and have checked all settings on both and they are identical. Why are they not syncing?

Firefox lost all saved passwords and tabs. There are no other profiles on my system. It is like I just loaded a new version for the first time. Hopefully something is saved somewhere. I thought these were all saved to my profile but not anymore.